Shipping times vary by country: - Europe: 6–10 business days - USA & Canada: 8–14 business days - Rest of the world: 10–20 business days You’ll receive a tracking number by email once your order ships.
How can I track my order?
You can track your order anytime via our Track Order page.
What if I need to return a product?
We offer a 14-day return policy. If you're not satisfied, contact us within 14 days of receiving your item. Please check our Return & Refund Policy for full details.
Do you offer free shipping?
Yes! We offer free shipping on orders over CHF 35.
Where is ModaFamilies based?
Our brand is proudly based in Switzerland, and we personally handle every order with care.
How can I contact customer service?
You can reach us through our Contact Us page or directly via WhatsApp. We usually respond within 24 hours.
Note: Some products are available for shipping within the USA only. You can view the full list here: